IBM Diversity & Inclusion — A Record of 2020

Emb(race)

IBM's response to the racial reckoning of 2020 — a commitment to go further than acknowledgment, documented as it happened.

Launched June 1, 2020
Geographic reach Global
Document type Portfolio

Context

The deaths of Ahmaud Arbery, Breonna Taylor, and George Floyd brought the reality of racism to the center of public life in 2020.

IBM responded with conversation, commitment, creative work, and dollars.
This is a record of that response.


$100M
In-kind investment in HBCU technology & education
$2.6B
Spent with diverse suppliers globally in 2020
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Context 1

2020 demanded more than good intentions. IBM chose to meet it.

IBM Emb(race) launched June 1, 2020 with a personal pledge — and grew into a structured commitment spanning internal education, open-source technology, supplier reform, policy advocacy, and creative work. It was built with Black IBMers, not handed down to them.

The campaign gave platform to personal stories of race, matched donations to anti-discrimination charities, and put the seven-part pledge into the hands of IBMers in every time zone. What's here is the record of a company that decided action was the only acceptable answer.

Red — Blood shed for liberation and the unity of Black African ancestry.

Yellow — The richness of the African people, mineral wealth, and hope.

Green — The land, natural wealth, and vegetation of Africa.

"While IBM has a rich heritage in diversity and inclusion, we are still learning, growing, and making progress." Carla Grant Pickens — Chief Diversity & Inclusion Officer, IBM

The people who told their stories here told them honestly, without a company script. That honesty is why this record exists.

The Pledge

What we committed to

Launched June 1, 2020 and carried by IBMers across every time zone.
Not a corporate mandate — a personal decision.
Seven promises made openly, in a moment that demanded them.








Voices

In their own words

These are not talking points. They are memories — a traffic stop at seventeen, a daughter whispering that she doesn't want her father to be choked, a sister who went to pick up her child and never came home. IBMers chose to say these things out loud. On camera. For a company audience.

They also asked something of their white colleagues: not sympathy, but understanding. The work of being an ally, they said, starts with sitting with what you didn't know — and deciding that not knowing is no longer enough.

Originally recorded 2020 — IBM Emb(race) campaign

↑ Unmute to hear the voices

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At IBM I feel completely comfortable being myself. I don't feel like I need to hide anything about my identity here. It really feels like a serious thing, not just words.

Jill Rose IBM Cloud Team, Austin TX
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I was actually new to the Diversity & Inclusion mindset until I realized that IBM focuses on the quality of your work, not whether you are 'different' in some way.

Asna Javed Lead Developer Advocate, Pakistan
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My Native American background gives me unique visibility across intersections of culture, technology, and society. IBM has provided the support needed to contribute my expertise to the Native American community.

Brendan Kinkade Citizen of the Choctaw Nation of Oklahoma
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Autism often manifests as a degree of social awkwardness. Before IBM, I had applied for nearly 150 positions without obtaining any work. It was devastating.

Samuel Castleman Software Engineer, Melbourne — IBM Neurodiversity Program
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Creating a human bond is essential before you can conduct business. When we understand each other's culture, we can better anticipate the needs of the customer.

Ivan Portilla IBM Engineer, 24 years — P-TECH Mentor
Campaign

Give. IBM matches. Built to activate, not inform.

In the summer of 2020, IBM matched every dollar IBMers donated to anti-discrimination charities, 1:1. This animated spot was made to move — circulated through internal channels to turn intention into action, fast.

Format — Animated video Distribution — Internal Slack, IBM intranet, Instagram Stories Mechanism — 1:1 donation match, anti-discrimination charities Year — 2020

The commitment, measured.

Source: IBM 2020 D&I Report
88.3%
of IBMers said they could be their authentic selves at work — above industry benchmarks, earned not assumed
As measured: November 2020
$2.6B
Spent with diverse suppliers globally — with 15% of first-tier spend committed to Black-owned suppliers by 2025
As measured: FY 2020
$100M
In-kind gift of technology, assets, and skills development to Historically Black Colleges and Universities
Announced: September 2020
500+
IBMers and Red Hatters who contributed code to Call for Code for Racial Justice — police reform, judicial accountability, diverse representation
Call for Code: October 2020
Foundations

Four pillars, co-created with the Black community at IBM

Not handed down — built from the ground up. Black IBMers defined what real change needed to look like. Leadership listened, and committed to it structurally.

1 01 — Representation

Representation & Transparency

Internal accountability through data transparency. Monthly CEO-led reviews. Executive compensation linked to D&I outcomes.

2 02 — Opportunity

Economic Opportunity

Supplier diversity commitments, P-TECH school expansion, HBCU investment, and the OneTen coalition — 1 million jobs for Black Americans over 10 years.

3 03 — Technology

Good Technology

Sunsetting facial recognition products. The IBM Words Matter initiative to remove discriminatory language from tech. Call for Code for Racial Justice.

4 04 — Policy

Social Justice Policy

Direct advocacy for hate crime legislation in Georgia, Arkansas, South Carolina, and Wyoming — alongside the communities most affected.

Documented

Read the original — IBM's 2020 Diversity & Inclusion Report

The 2020 report broke new ground — IBM's most transparent accounting yet, including three-year hiring and representation data the company hadn't previously shared publicly. Every number on this page traces back to it.

Read it as it was published.

in the world at large

"Our work has just begun, and we are ever-committed to the journey of equity at IBM and in the world at large."

Arvind Krishna — Chairman and CEO, IBM — 2020

I was part of the team that built this at IBM in 2020.
Every IBMer who shared their story brought genuine conviction to the work.
This case study is a record of that, presented here as it was made.